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Last updated: December 16, 2024
At Capacity Track, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Important Privacy Assurance
Capacity Track is designed to never collect, store, or transmit Protected Health Information (PHI) as defined by HIPAA. We do not collect client names, Social Security numbers, diagnoses, treatment records, or any other individually identifiable health information. Our platform operates on general care need categories only.
We collect information you voluntarily provide when you:
When you access our Service, we may automatically collect:
We use collected information to:
We may share your information in the following circumstances:
When you submit a placement request, your professional contact information and general care needs may be shared with matched providers to facilitate communication.
Your facility's public profile information (name, location, capacity, services) is displayed in our directory for case managers to view.
We may share information with third-party service providers who assist us in operating the platform, including:
We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We take reasonable measures to protect the information we collect. As noted above, Capacity Track does not collect or store Protected Health Information (PHI). The information we do collect consists of business contact information, facility details, and general care need categories.
While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We retain your information for as long as necessary to:
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
You have the right to:
To exercise these rights, contact us at support@capacitytrack.com.
We use cookies and similar technologies to:
You can control cookies through your browser settings. Disabling cookies may limit some features of our Service.
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Capacity Track Privacy Team
Email: support@capacitytrack.com
We will respond to your inquiry within 30 days.